Last updated November 3, 2026
Where we ship
We ship to addresses in the United States only. We can’t ship internationally yet.
Processing time
Orders usually leave our studio within 1–3 business days (Monday to Friday, excluding US holidays). During a big drop it can take a little longer; we’ll email you if there’s a delay.
Shipping rates and delivery times
Shipping options and prices are shown at checkout before you pay, based on your address and the size of your order. Delivery estimates come from the carrier and aren’t guaranteed.
Tracking
When your order ships, we email you a tracking number and link. You can also find it in your account under Orders & tracking, or on the Track an order page.
Damaged, lost or missing packages
Every figure ships in its window box inside a protective outer box. If yours arrives damaged, email hi@clawzusa.com within 7 days of delivery with photos of the figure, the window box and the shipping box. We’ll replace it if one is available or refund you in full.
If tracking shows your package as delivered but you can’t find it, check with neighbors and your local post office first, then contact us within 7 days and we’ll open a claim with the carrier.
Wrong address
Please double-check your address at checkout. If you spot a mistake, email us right away. We can update it before your order ships but can’t redirect a package once it’s with the carrier.
Questions
Email hi@clawzusa.com.