Last updated November 3, 2026
You can return a figure within 30 days of delivery.
What can be returned
- Figures in their original condition, in the original CLAWZ window box, with all parts included.
- Figures that arrived damaged, defective, or not what you ordered (see below).
We can’t accept returns of figures that have been damaged after delivery, are missing their box or parts, or are sent back more than 30 days after delivery.
How to start a return
- Sign in to your account, go to Returns and choose the order. If you checked out as a guest, email hi@clawzusa.com with your order number.
- Pick the items and tell us why you’re returning them.
- We’ll email you return instructions once your request is approved. Please don’t send items back before then.
Return shipping
For change-of-mind returns, you pay for return shipping. Pack the figure carefully in its window box inside a sturdy outer box, and use a tracked shipping service, because we can’t refund items lost on the way back to us.
If your figure arrived damaged, defective or wrong, we cover return shipping and will send you a prepaid label.
Damaged or wrong items
Email hi@clawzusa.com within 7 days of delivery with photos of the figure, the window box and the shipping box. We’ll send a replacement if the same variant is available, or a full refund including the original shipping cost.
Refunds
Once we receive and check your return, we’ll email you and refund the item price to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank. Original shipping charges are refunded only for damaged, defective or wrong items.
Exchanges
Because our runs are limited, we can’t guarantee exchanges. If you’d like a different coat, return the original for a refund and place a new order while stock lasts.
Questions
Email hi@clawzusa.com.